Privacy policy

Last updated: September 30, 2026

Pickle Werk operates this shop and website, including all related information, content, features, tools, products, and services, to provide you as a customer with a personalized shopping experience (the "Services"). Pickle Werk is built on Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, or disclose personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our general terms and conditions and this Privacy Policy, this Privacy Policy governs with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

What personal information do we collect or process?

When we use the term "personal information," we are referring to information that identifies, or can reasonably be linked to, you or another person. Personal information does not include information that is collected anonymously or that has been anonymized so that it cannot identify or be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including the inferences drawn from this personal information:

• Contact details including name, mailing address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and other financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation, and other payment details.
• Account information including username, password, security questions, configurations, and settings.
• Transaction information including the items you view, place in your cart, add to your wishlist, or purchase, return, exchange, or cancel, as well as your past transactions.
• Communications with us including the information you provide when communicating with us, for example when you send a request to customer support.
• Device information including information about your device, browser, or network connection, IP address, and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or browse the Services.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you We collect information, among other things, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
• Automatically through the Services We collect information, among other things, from your device or when you use our products or services, visit our website, or through our use of cookies and similar technologies.
• From our service providers We collect information, among other things, when we engage service providers to enable certain technologies and when they collect or process your personal information on our behalf.
• From our partners and other third parties

How do we use your personal information?

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• To provide, customize, and improve the Services. We use your personal information to provide you with the Services, including, among other things, to fulfil our contract with you, to process your payments, to fulfil your orders, to remember your preferences and items you are interested in, to send notifications related to your account, to create, maintain, and otherwise manage your account, to arrange for shipping, to facilitate returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as by recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and advertising. We use your personal information for marketing and advertising purposes, such as to send marketing, advertising, and promotional communications by email, text message, or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activity in connection with the Services.
• Security and fraud prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, to detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, to protect public security, and to secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other access credentials with anyone else.
• Communicating with you. We use your personal information to provide you with customer support and improve our Services, to respond to your queries in a timely manner, and to maintain our business relationship with you.
• Legal reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or regulatory agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How do we disclose personal information?

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfilment, and shipping) through Shopify.
• We disclose your personal information with business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to third parties for purposes of serving you targeted advertisements and marketing based on your online activity with different merchants and websites. If you exercise your right and opt out of such uses, you can opt out here
• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to fulfil orders, or when you use social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services on our behalf, including to help process your orders and payments. Personal information you submit to the Services will be shared with Shopify as well as third parties that may be located in countries other than where you reside, to help provide and improve the Services for you. To protect, expand, and improve our business, we also use certain enhanced Shopify features that involve data and information generated from your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In this instance, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights over the use of your personal information for these purposes. You can learn more about how Shopify uses your personal information and your rights here in Shopify's Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights relating to your personal information here in the Shopify Privacy Portal.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review such third parties' privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content of such platforms or of their owners or operators, except as disclosed in the Services.

Children's data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and retention of your information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances, and, in certain cases, we may decline your request as permitted by law.

• Right to access/know. You may have a right to request access to personal information that we hold about you.
• Right to delete. You may have a right to request that we delete personal information we maintain about you.
• Right to correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Right to opt out of sale or sharing of personal information for targeted advertising. Depending on where you reside, you may have the right to opt out of the "sale" or "sharing" of your personal information, or to object to the processing of your personal information that constitutes "targeted advertising," as those terms are defined under applicable privacy laws. If you exercise your right and opt out of such uses, you can opt out here. Please note: if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are located, we will treat this as a request to opt out of the "sale" or "sharing" of information for the device and browser you use to visit the website. If we can associate the device and browser you use to send the signal to a Shopify account, we will apply the opt-out request to the associated account. Find out more about Global Privacy Control at https://globalprivacycontrol.org/. We do not otherwise recognize other "Do Not Track" signals that may be sent by your web browser or device.
• Managing communication preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. You can also learn more about how Shopify uses your personal information and your rights, including rights relating to information processed by Shopify, here at https://privacy.shopify.com/en.

You will not be discriminated against for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before an authorized agent can make a request on your behalf, we will require that the authorized agent provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. A list of European Economic Area data protection authorities is available here.

International transfers

Please be aware that we may transfer, store, and process your personal information outside the country you live in, including the United States.

Whenever we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the United Kingdom, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date, and take any other steps required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at , by email at ecombenundluis@gmail.com or by mail using the details provided below: Dr-Sigl-Straße 5A, 85290 Geisenfeld, Germany. For purposes of applicable data protection laws, we are the data controller of your personal information.